Use cases

Agents taking real actions across enterprise systems.

Not summarisation demos. Work that reads production data, calls the systems of record and changes something — inside a limit somebody set, with the decision kept.

The shape is always the sameWhat changes between these scenarios is the system of record and who signs off — not how the run is governed.
InputReasoningToolsPolicyApprovalActionAudit trail

Customer operations

Resolve a case, not just summarise it

An agent reads the ticket and the order history, proposes a remedy, and takes it — a refund, a replacement, a credit — inside the limit you set.

Input
Ticket raised
Reasoning
Reads order history and refund policy
Tools
Order system, payments API
Policy
Refunds up to the agent’s limit
Approval
Over £500 → a human approves
Action
Refund issued
Audit trail
Ticket, policy version and approver on one record

Finance operations

Close the loop on exceptions

Reconciliation exceptions triaged, evidence gathered from the systems of record, and a journal proposed for approval.

Input
Reconciliation exception
Reasoning
Gathers evidence across systems
Tools
ERP, bank feed
Policy
May propose a journal, never post one
Approval
Controller approves
Action
Journal posted
Audit trail
Evidence chain from exception to posting

IT operations

Act on the alert, under a ceiling

An agent triages the alert, correlates it with recent change, and applies the runbook step it is permitted to apply.

Input
Alert fires
Reasoning
Correlates with recent change
Tools
Monitoring, change log, runbooks
Policy
Read-only steps run; destructive ones hold
Approval
On-call approves the restart
Action
Runbook step applied
Audit trail
Alert, change and decision on one trail

Insurance

Assess a claim with the reasoning kept

Claim documents read, policy terms applied, and a decision recorded with the evidence that produced it.

Input
Claim received
Reasoning
Reads documents, applies policy terms
Tools
Claims system, document store
Policy
Decisions above threshold go to an adjuster
Approval
Adjuster approves
Action
Decision issued
Audit trail
Decision with the evidence behind it

Banking

Investigate without losing the trail

An agent assembles a case file across systems and proposes a disposition — with every source it touched on the record.

Input
Case opened
Reasoning
Assembles a case file
Tools
Core banking, KYC, monitoring
Policy
Restricted data stays inside the boundary
Approval
Investigator reviews
Action
Disposition filed
Audit trail
Every source it touched, recorded

Healthcare

PHI-aware by construction

Anything derived from patient data stays classified as patient data, and egress is judged before it leaves.

Input
Record accessed
Reasoning
Drafts the next action
Tools
EHR, scheduling
Policy
Derived data inherits the PHI tier
Approval
Held if egress would leave the boundary
Action
Allowed or held
Audit trail
Tier, check and outcome recorded

Enterprise knowledge

Answers that cite what they used

Retrieval scoped to what the asker may see, with the sources bound to the answer rather than appended to it.

Input
Question asked
Reasoning
Resolves what the asker may see
Tools
Knowledge base, document ACLs
Policy
Retrieval scoped to permissions
Approval
None needed to read
Action
Answer composed
Audit trail
Sources bound to the answer

Agentic workflow automation

A sequence you can version

Multi-step work across systems, durable across restarts, with an autonomy ceiling capping every agent inside it.

Input
Trigger fires
Reasoning
Plans steps across systems
Tools
Your connectors over MCP
Policy
A ceiling caps each agent
Approval
A gate step holds for a human
Action
Workflow completes
Audit trail
Every step replayable

Illustrative scenarios, drawn from what the runtime does — not customer references.

Every department

One platform, every team.

The same runtime builds governed workers for engineering, sales, support, HR, operations, legal, finance and marketing.

Engineering

Code review and spec-to-PR

Runs the linter, summarises the diff, gates on security findings, opens follow-ups.

Sales

Lead enrichment and outreach

Enriches a lead from bound systems, drafts personalised outreach, routes to an account executive for approval.

HR and people

Onboarding orchestrator

Drives a multi-day onboarding workflow with checkpoints, answering from the employee handbook.

Compliance and legal

Policy reviewer

Reviews contracts against standard clauses, flags deviations, evidence-chains every citation.

Marketing

Brief and asset compliance

Drafts campaign briefs, reviews them against brand guidelines under Shield, routes to design.